Here’s some bad news for those of you with the OnePlus 5 or OnePlus 5T. According to a OnePlus forum member with the handle of whatthefunk, neither the OnePlus 5 nor the OnePlus 5T have the necessary Widevine Level 1 Certification required to stream certain DRM protected content in HD.
Streaming apps that would be affected by this include Google Play Movies, Netflix, and Amazon Video. YouTube can stream in HD on both handsets. Both phones currently carry support for Widevine Level 3.
Being unable to stream videos in HD from popular video apps is certainly not what consumers would expect from a device that features flagship level specs such as a 6-inch AMOLED display (with an aspect ratio of 18:9), the Snapdragon 835 chipset, and 6GB or 8GB of RAM. This issue has nothing to do with the specs of each model. Both devices certainly have the capability to provide users with streaming video in HD.
“It’s come to my attention (as my 5T is being shipped) that the 5T, as well as other OnePlus devices, do not have the Widevine L1 Certification required to be able to watch HD content from DRM protected services such as Netflix, Amazon Prime, and Google Play Movies (YouTube is not affected).
I would like to know why a $500 phone is not capable of fully utilizing these very popular services and if there are any plans to rectify this clearly ridiculous issue. I am massively surprised this has not been brought up in reviews/not had a bigger fuss made about as this is completely unacceptable for a brand that is now well established!”-whatthefunk, OnePlus forum
A OnePlus spokesman says that a future update will add the necessary Widevine Level 1 certification to the OnePlus 5T, which means that users will be able to enjoy watching the sequel to 13 Reasons Why in HD, assuming the update is disseminated in time.
The company spokesman gave no information on when the update will be arriving. Nor did he explain why both models launched without support for Level 1 certification. If we hear anything from OnePlus, we will let you know.